CUSTOMER INFORMATION
Contact Us
Contact Voge Boutique Essentials
We are here to help with questions about your order, our products, or anything else. Reach out and we will get back to you within 24 hours.
Our Business
Voge Boutique Essentials is the online store of Voge Boutique, a business registered in the United States. We have been serving customers since 2013, starting as a single storefront in San Antonio and growing into a trusted online destination.
Our physical address is 1846 N Loop 1604 W, Suite 105, San Antonio, TX, 78248, US. We are proud to operate from the heart of Texas.
Get in Touch
Email us at [email protected] for any questions, order issues, or returns. We typically respond within 24 hours.
You can also call us at +1 210-254-9297. Our phone lines are open Monday to Friday, 09:00-18:00 Central Time, excluding US federal holidays.
Policies at a Glance
We ship to the US via USPS. Orders are processed within 2 business days and typically deliver in 3-5 business days. Shipping costs $8, but is free on orders over $35.
Returns are accepted within 30 days of delivery with no restocking fee. Refunds are issued to the original payment method within 7 business days of receiving the return.
Shipping and Returns Details
We ship to addresses within the United States using USPS. Orders are processed within 2 business days. Delivery typically takes 3-5 business days after processing. Shipping costs a flat $8, but we offer free shipping on orders over $35. We cover any duties or taxes for shipments.
If you need to return an item, email us within 30 days of delivery with your order number and reason. We will reply within 24 hours with a return authorization number and the return address in San Antonio, TX. Please do not ship items back before receiving authorization. Return shipping costs are conditional, meaning they may depend on the reason for return. Refunds are issued to your original payment method within 7 business days of our receiving the return; your bank may take an additional 3-5 business days to post the credit.
We offer exchanges for the same item in a different size or color within 30 days of delivery, subject to availability. Email us your order number and the size you need, and we will send a prepaid return label and cover outbound shipping on the replacement. If the desired size is out of stock, we issue a refund instead. Exchanges are not available on final sale items.
Please note that final sale and clearance items, opened intimate apparel and swimwear, pierced jewelry, and gift cards are not returnable.
Frequently Asked Questions
What payment methods do you accept? We accept credit and debit cards. All transactions are processed in US dollars.
How do I request a return? Email [email protected] with your order number and reason within 30 days of delivery. We will respond within 24 hours with instructions.
How long does a refund take? We issue refunds within 7 business days of receiving the return, and your bank may take an additional 3-5 business days to post the credit.
Do you ship internationally? Currently, we only ship within the United States.
We Are Here to Help
Whether you have a question about an order, need help with a return, or just want to say hello, do not hesitate to reach out. Email us at [email protected] or call +1 210-254-9297. We look forward to hearing from you.