CUSTOMER INFORMATION
Returns & Refunds
Returns and Refunds at Voge Boutique Essentials
We want you to be happy with your purchase. If something is not right, you may return eligible items within 30 days of delivery.
How to Start a Return
Email us at [email protected] with your order number and the reason for return within 30 days of delivery. We reply within 24 hours with a return authorization number and the return address in San Antonio, TX. Please do not ship items back before you receive that authorization, as unauthorized returns cannot be matched to your order.
Return Conditions and Costs
There is no restocking fee for returns. Return shipping costs are conditional, meaning they may depend on the reason for the return. Please contact us for details.
Non-Returnable Items
Final sale and clearance items, opened intimate apparel and swimwear, pierced jewelry, and gift cards cannot be returned.
Refunds
Once your return is received, we will refund the original payment method within 7 business days. Your bank may take another 3-5 business days to post the credit.
Exchanges
We exchange the same item in a different size or color once per order, within 30 days of delivery, subject to availability. Email us the order number and the size you need; we send a prepaid return label and cover the outbound shipping on the replacement. If the size you want is out of stock we issue a refund instead. Exchanges are not available on final sale items.
Shipping Information
We ship to the US via USPS. Orders are processed within 2 business days and typically arrive in 3-5 business days. Shipping costs $8, but orders over $35 ship free.
Contact Us
For any questions about returns or refunds, email [email protected] or call +1 210-254-9297. Our support hours are Monday to Friday, 09:00-18:00 (America/Chicago), excluding US federal holidays. We typically respond within 24 hours.
Privacy Policy
Voge Boutique is the privacy controller. We collect your name, email, shipping and billing addresses, phone number, order and return history, payment authorization result (no full card number), and browsing and cart activity. We use this data to keep you signed in, remember your cart, complete checkout, measure site performance and errors, and understand traffic sources. We share data with PayPal and USPS as needed.
Your Rights
Email [email protected] from the address used on your order to request a copy of your data, correct it, or have it deleted. We confirm your identity by matching the request to an existing order, and respond within 30 days. Deletion requests are honored except for order, invoice and tax records we are legally required to keep for 7 years. You may also ask us to stop using your details for marketing at any time, which takes effect within 5 business days.
Legal Terms
These terms are governed by the laws of the State of Texas, United States, and any disputes are subject to the jurisdiction of Bexar County, Texas. Please contact us first at [email protected] to resolve any issue directly; most issues are settled this way within 30 days. If we cannot reach a resolution, the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Bexar County, Texas. Either party may instead bring a qualifying claim in small claims court. Claims are brought on an individual basis; class or representative proceedings are not available.
Liability
Our total liability for any claim arising from an order is limited to the amount you actually paid for that order. We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or loss of use. Nothing in these terms limits liability that cannot be limited under Texas or United States federal law, including liability for fraud or for death or personal injury caused by negligence.
About Voge Boutique
Voge Boutique began in 2013 as a single storefront on the north side of San Antonio, serving customers who wanted well-made everyday clothing without department-store markups. After years of buying for that shop, we found the same problem repeatedly: online listings rarely said enough about fit, fabric weight or how a piece actually wears. We started selling online with a simple rule for ourselves, that every product page has to answer the questions we were asked across the counter. Our buying is still done by the same small team, and anything we would not recommend in person does not go on the site.
Our Promise
We serve women who dress for real weeks rather than photo shoots: work, school runs, dinners out, Texas heat most of the year. Our range stays deliberately narrow so we can vouch for every piece, with an emphasis on natural fabrics, sizes that run true, and prices that make sense for clothes worn weekly rather than once. We would rather carry forty pieces we know well than four hundred we do not.
Need Help?
If you have any questions about your order or our return policy, don't hesitate to reach out. We're here to help.