CUSTOMER INFORMATION
Frequently Asked Questions
Frequently Asked Questions
Welcome to Voge Boutique Essentials. Here you will find answers about shipping, returns, payments, and how to reach us. If you need more help, email [email protected] and we will reply within 24 hours.
Shipping Questions
Where do you ship? We ship to the United States only.
How long does processing take? Orders are processed within 2 business days.
What is the delivery time? For US destinations, delivery takes 3-5 business days after processing.
Which carrier do you use? We ship via USPS.
How much does shipping cost? Shipping within the US costs $8. Orders over $35 qualify for free shipping.
Who pays for duties and taxes? We cover duties and taxes for shipments to the US.
Returns and Exchanges
What is your return policy? You may return items within 30 days of delivery. There is no restocking fee.
How do I start a return? Email [email protected] with your order number and the reason for return within 30 days of delivery. We reply within 24 hours with a return authorization number and the return address in San Antonio, TX. Please do not ship items back before receiving that authorization, as unauthorized returns cannot be matched to your order.
Who pays for return shipping? Return shipping costs are conditional, meaning they depend on the reason for the return. Please contact us for details.
When will I get my refund? Refunds are issued to your original payment method within 7 business days of our receiving the return. Your bank may take another 3-5 business days to post the credit.
Can I exchange an item? Yes, we exchange the same item in a different size or color once per order, within 30 days of delivery, subject to availability. Email us the order number and the size you need; we send a prepaid return label and cover the outbound shipping on the replacement. If the size you want is out of stock we issue a refund instead. Exchanges are not available on final sale items.
Which items are non-returnable? Final sale and clearance items, opened intimate apparel and swimwear, pierced jewelry, and gift cards cannot be returned.
Payment Questions
What payment methods do you accept? We accept credit and debit cards.
In what currency are transactions processed? All transactions are processed in US dollars (USD).
Contact and Support
How can I contact you? You can email us at [email protected] or call +1 210-254-9297.
What are your support hours? We are available Monday to Friday, 09:00-18:00 (America/Chicago), excluding US federal holidays.
How quickly do you respond? We typically respond within 24 hours.
About Voge Boutique
Voge Boutique Essentials is operated by Voge Boutique, a business registered in the United States. Our store is located at 1846 N Loop 1604 W, Suite 105, San Antonio, TX, 78248. We have been serving customers since 2013, starting as a single storefront on the north side of San Antonio.
Our founder's experience in retail led us to create an online store that provides detailed information about fit, fabric weight, and how each piece wears. We focus on natural fabrics, true-to-size fits, and reasonable prices for clothes meant to be worn regularly.
Privacy Policy
Voge Boutique is the data controller for personal information collected on this site. We collect your name, email address, shipping and billing addresses, phone number, order and return history, payment authorization result (not your full card number), and browsing and cart activity.
We use cookies and similar technologies to keep you signed in, remember your cart, complete checkout, measure site performance and errors, and understand traffic sources. We share data with third-party processors PayPal and USPS to process payments and deliver orders.
We retain order and tax records for 7 years as required by Texas and IRS rules. Marketing contacts are kept until you unsubscribe, then removed within 30 days.
You have the right to request a copy of your data, correct it, or have it deleted. Email [email protected] from the address used on your order. We confirm your identity by matching the request to an existing order and respond within 30 days. Deletion requests are honored except for records we are legally required to keep. You may also ask us to stop using your details for marketing at any time, which takes effect within 5 business days.
Legal Terms
These terms are governed by the laws of the State of Texas, United States. Any disputes will be resolved in Bexar County, Texas.
If you have a dispute, please contact us first at [email protected] so we can try to resolve it directly; most issues are settled this way within 30 days. If we cannot reach a resolution, the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Bexar County, Texas. Either party may instead bring a qualifying claim in small claims court. Claims are brought on an individual basis; class or representative proceedings are not available.
Our total liability for any claim arising from an order is limited to the amount you actually paid for that order. We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or loss of use. Nothing in these terms limits liability that cannot be limited under Texas or United States federal law, including liability for fraud or for death or personal injury caused by negligence.
Still Have Questions?
We are here to help. Contact us at [email protected] or call +1 210-254-9297 during our support hours. We look forward to assisting you.