CUSTOMER INFORMATION
Terms of Service
Terms and Conditions
These terms govern your use of the online store operated by Voge Boutique Essentials, a business registered in the United States under the legal name Voge Boutique. By placing an order, you agree to the terms described here. We encourage you to read them carefully.
About Voge Boutique Essentials
Voge Boutique began in 2013 as a single storefront on the north side of San Antonio. Our goal has always been to offer well-made everyday clothing without department-store markups. We keep our range deliberately narrow so we can vouch for every piece, focusing on natural fabrics, true-to-size fits, and prices that make sense for clothes worn weekly.
Our buying team is small and hands-on. Anything we would not recommend in person does not go on the site. We serve customers across the United States from our location in San Antonio, Texas.
Contact Information
For any questions about an order, returns, or these terms, email us at [email protected] or call +1 210-254-9297. Our support hours are Monday to Friday, 09:00-18:00 Central Time, excluding US federal holidays. We typically respond within 24 hours.
Our business address is 1846 N Loop 1604 W, Suite 105, San Antonio, TX, 78248, US.
Policy Overview
Orders are processed within 2 business days and shipped via USPS to addresses in the United States. Delivery typically takes 3-5 business days. Shipping costs are $8 per order, but orders over $35 ship free. We accept credit and debit cards, and all transactions are in US dollars.
You may return eligible items within 30 days of delivery for a refund to your original payment method. There is no restocking fee. Refunds are issued within 7 business days of our receiving the return. Some items, such as final sale goods and pierced jewelry, are not returnable.
Shipping Policy
We ship to the United States via USPS. Orders are processed within 2 business days of placement. Delivery to US addresses typically takes 3-5 business days after processing. Shipping costs are a flat $8 per order, but orders totaling $35 or more qualify for free shipping.
Any applicable duties or taxes are paid by us, so you will not be asked to cover them at delivery. All prices and charges are listed in US dollars.
Returns and Exchanges
You may return eligible items within 30 days of delivery. To start a return, email [email protected] with your order number and the reason for return. We reply within 24 hours with a return authorization number and the return address in San Antonio, TX. Please do not ship items back before receiving that authorization, as unauthorized returns cannot be matched to your order.
There is no restocking fee. Refunds are issued to your original payment method within 7 business days of our receiving the return. Your bank may take an additional 3-5 business days to post the credit.
We also offer exchanges for the same item in a different size or color, once per order, within 30 days of delivery, subject to availability. Email us your order number and the size you need. We send a prepaid return label and cover outbound shipping on the replacement. If the desired size is out of stock, we issue a refund instead. Exchanges are not available on final sale items.
The following items are not returnable: final sale and clearance items, opened intimate apparel and swimwear, pierced jewelry, and gift cards.
Privacy Policy
Voge Boutique is the data controller for personal information collected through our store. We collect your name, email address, shipping and billing addresses, phone number, order and return history, payment authorization result (not your full card number), and browsing and cart activity.
We use this data to keep you signed in, remember your cart, complete checkout, measure site performance and errors, and understand traffic sources. We share necessary data with third-party processors PayPal and USPS to process payments and deliver orders.
Order and tax records are kept for 7 years as required by Texas and IRS rules. Marketing contacts are kept until you unsubscribe, then removed within 30 days.
You have the right to request a copy of your data, correct it, or have it deleted. Email [email protected] from the address used on your order. We confirm your identity by matching the request to an existing order and respond within 30 days. Deletion requests are honored except for records we are legally required to keep for 7 years. You may also ask us to stop using your details for marketing at any time, which takes effect within 5 business days.
Legal Terms
These terms are governed by the laws of the State of Texas, United States. Any disputes will be subject to the exclusive jurisdiction of Bexar County, Texas.
If a dispute arises, please contact us first at [email protected] so we can try to resolve it directly; most issues are settled this way within 30 days. If we cannot reach a resolution, the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Bexar County, Texas. Either party may instead bring a qualifying claim in small claims court. Claims are brought on an individual basis; class or representative proceedings are not available.
Our total liability for any claim arising from an order is limited to the amount you actually paid for that order. We are not liable for indirect, incidental or consequential losses, including lost profits, lost data or loss of use. Nothing in these terms limits liability that cannot be limited under Texas or United States federal law, including liability for fraud or for death or personal injury caused by negligence.
Frequently Asked Questions
What is your return policy? You can return eligible items within 30 days of delivery. Email us at [email protected] to start the process. There is no restocking fee, and refunds are issued to your original payment method within 7 business days of receiving the return.
How long does shipping take? Orders are processed within 2 business days and shipped via USPS. Delivery to US addresses typically takes 3-5 business days. Shipping is $8, but free for orders over $35.
Do you offer exchanges? Yes, we exchange the same item in a different size or color once per order, within 30 days of delivery, subject to availability. Email us your order number and the size you need. We cover the shipping for the replacement.
How do I contact customer service? Email [email protected] or call +1 210-254-9297, Monday to Friday, 09:00-18:00 Central Time, excluding US federal holidays. We typically respond within 24 hours.
Shop with Confidence
We are committed to clear policies and quality pieces. If you have any questions before placing an order, reach out to us at [email protected]. We are happy to help.